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Our SAP HCM support consultants take a strategic approach to production support. The priority placed on Account Governance and Service Level Agreements (SLA) ensures your overall objectives are met. Our experienced consultants balance a focus on system maintenance with process improvements for both technical and functional aspects of SAP. We only use the right tool for the job and won’t insist on using a sledgehammer if a tack hammer will suffice.
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Our support models include:
- Application Maintenance – Let Whitaker-Taylor focus on your system and the necessary maintenance needed to keep it running optimally. Our model provides complete functional and technical support of your SAP HCM environment from our Atlanta based Support Center.
- On-site – To ensure your implementation’s success, we offer post “go-live” stabilization support as well as on-going production support.
- Extended team support – This proven model makes the most efficient and effective use of our internal resources. We match your support requirements – from limited use to fully-dedicated – to a model designed specifically for your organization. Whether you need assistance with an HCM sub-module or added support during “busy seasons” such as payroll year-end and benefits open enrollment, we have the right resources to cost effectively handle the job.
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