What is Extended Team Support?

Whitaker-Taylor’s Extended Team Support model provides a scaleable team that is ready to provide SAP HCM assistance on-demand, governed by Service Level Agreements (SLA). Working from our Application Support Center in Atlanta, you have access to a team of skilled SAP HCM consultants who are familiar with your organization, SAP HCM system, and testing standards. Working as little or as much as needed, our team can assist with production support (including SAP Payroll), configuration of existing functionality, or development of new solutions. Our objective is to provide a seamless extension of your own in-house SAP HCM support team, leveraging our deep SAP and business knowledge to keep your business critical applications performing at peak-level.

Why use the Extended Team Support model?

Whitaker-Taylor’s Extended Team Support model is a customer-focused solution that allows you to retain ownership and maintenance responsibilities of the SAP HCM system. The model was created after witnessing the challenges that many customers face with a fixed, in-house support team. We understand that HR is a dynamic component of any organization, involved in any number of initiatives throughout the year. Many of these are planned events such as Benefits Open Enrollment, Year-End processing or Salary/Merit Increases. Others, such as Mergers & Acquisitions, new government legislation, or company re-organizations allow much less lead time and place HR in the undesirable position of being a bottle-neck for executing the company’s strategy. Many of these activities are typically absorbed by the SAP support team in place, leading to slow delivery times, impact to other concurrent projects, and likely, mediocre results. The Extended Team Support model provides your organization with the flexibility to expand your team without the costs of adding headcount or onboarding and paying travel expenses for on-site consultants.