Whitaker-Taylor’s application maintenance team will allow your organization to focus on its core business. We understand that you may not have the resources or budget to staff an internal support team devoted to managing your SAP HCM system. Our model delivers a cost-effective and SLA-driven solution to this challenge. In this model, we provide each customer with a team of dedicated SAP experts responsible for maintaining and improving your world-class system by delivering a broad range of functional, technical, and corrective SAP support services. |
Functional Maintenance Services
All functional maintenance regarding the current configuration is included in the AMO support model. This includes performing full maintenance of:
- Existing Payroll Configuration (e.g. Tax Tables, Rules, Schema, Table Configuration, Wage Types)
- Existing Time Management Configuration (e.g. Time Rules, Schema, Time Types, Work Schedules)
- Existing Benefits Configuration (e.g. Benefit Plan Eligibility, Rates)
- Existing Personnel Administration Configuration (e.g. Master Data, Dynamic Actions, Personnel Actions)
- Existing Organizational Management Configuration
- Existing Talent Management (E-Recruiting, Performance Mgt) Configuration
- ESS/MSS
Technical Maintenance Services
Whitaker-Taylor will maintain all current reports, interfaces, corrections, enhancements and forms. The maintenance of these ‘RICEF activities’ includes:
- Correction of all syntax-errors
- Resolving issues in program logic and performance (eg. Speed)
- Resolving problems related to the setup of the program e.g. possible overflows, SQL errors…
- Resolving file format problems
- Resolving integration problems with other systems/applications
Corrective Maintenance
More than all other modules in SAP, the SAP HCM module is a dynamic system requiring frequent tax and patch updates. There are occasions where issues with SAP delivered functionality or programming bugs are found. The Whitaker-Taylor team will work with the appropriate client Basis team members to reach resolution, including taking the following actions:
- Identifying OSS-notes as required
OSS-notes are corrections, patches to the SAP R/3 system, which correct a specific problem. The Whitaker-Taylor AMO team will identify and recommend application of OSS-notes as needed to resolved production issues.
- Testing of the HR Support Packages (HRSP)
Working with the client end-users, we will assist with the testing of the HR Support Packages. Whitaker-Taylor will also provide guidance for when to apply special notes and/or HRSPs linked to year-end processing and tax reporting.
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